Available Monday through Friday, 09:00–18:00. Responses are sent within two working days.
Enquiries are reviewed during business hours and responded to within two working days. Documentation requests (verification reports, supplier certificates) are handled within five working days.
Questions about specific ingredient ratios, composition rationale, or which formulation is appropriate for a particular nutritional routine. Handled by the lead formulation specialist. Response within two working days.
Requests for batch verification reports, supplier certificates, or composition documents for a specific lot reference. Handled by the batch verification coordinator. Response within five working days.
Questions about ingredient origin, regional sourcing, or the approved supplier registry. Handled by the sourcing and supply documentation specialist. Response within three working days.
Please include the lot reference code from your product packaging. The code is printed on the base of the container in the format [abbreviation]-[number]-[letter]. With this code, the batch verification coordinator can retrieve the relevant archive entry and the specific documents you require.
The Ostalin office at ul. Foksal 14, Warsaw is reachable by telephone Monday to Friday between 09:00 and 18:00. For detailed formulation or documentation enquiries, written communication is preferred as it allows the correct archive materials to be consulted and a precise response prepared.
Yes. Qualified wellness and nutrition professionals are welcome to contact Ostalin directly for formulation detail, composition documentation, or to discuss how the range may fit within a structured nutritional programme for their clients. Please indicate your professional context in your message.